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| Most questions about your order will be answered here. Order status, backorder dates, and shipping/tracking info all are viewable online. Remember, your credit card will be authorized but not charged until your order ships. Backorder items will be charged separately when they are shipped. Although we accept and process orders around the clock, expedited orders placed after 1:30 P.M. Pacific Time, can not begin to ship until the next business day. Orders placed on Saturday, Sunday or Monday will begin shipping the following Tuesday. |
Status Events and Descriptions
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EVENT |
DEFINITION… |
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Drop Ship Ordered |
This item will be shipping direct from the manufacturers warehouse. Orders will be updated as shipping information is provided. Typically, you will receive this item before your order is updated. Tracking numbers are not always available with drop shipped items. |
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Drop Ship Canceled |
Merely means that we have changed our minds on where we are going to ship your order from. Drop ship has been canceled |
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Item Add |
A line item is added to an order manually. Some reasons are; customer input, sku correction, item did not import correctly. |
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Item Cancel |
The original line item is canceled from the order. Most common reasons: Item is NO LONGER AVAILABLE, Customer changed mind. |
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Item Cancel Backorder |
A backorder is canceled for a line item. |
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Item Exchange |
Item is exchanged for another product. |
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Item Fill Backorder |
Backorder has been filled. |
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Item Return |
Item has been returned. |
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Item Revise |
A line item is revised. |
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Order Approve |
Order is approved for shipping. |
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