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Returns

  What is the Volleyball Market return policy?
  How do I return my product?
  How do I exchange a product?
  I received the wrong product.
  I received someone else's order.

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 What is the Volleyball Market return policy?

Can I return anything?
You may return most merchandise within 40 days of the original shipping date. Certain products may not be returned for any reason, including custom jerseys, undergarments, and any washed or worn apparel item.  Clearance items are non-refundable and will be issued store credit in the form of an exchange or gift certificate.  Clearance items must be postmarked within 10 days of the shipping date.  All items not postmarked within their time frames will be subject to a 20% restocking fee.

My item is unopened and unused.
Merchandise must be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion.

Do not use the item's packaging as the shipping box; any item returned with damaged packaging or markings on the item's box would be subject to additional restocking fees at our discretion.

What about open or used items?
Open or used products returned to VolleyballMarket.com will be subject to a restocking fee to be determined upon receipt us. This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear will be subject to a 7-80% restocking fee. Use is defined as any attempts to wear, wash, or use.

Are my shipping fees refunded?
The original shipping and handling charges are not refundable. If you are wishing to exchange your order, additional shipping charges will be incurred.  A credit will be issued as soon as we receive and process your return.  Please allow up to two billing cycles for a refund to appear on your credit card statement. Special offers will be subject to reduction by a return/exchange or cancellation.


 

 

 How do I return my product?

If you need to return something to us, simply follow the directions on the back of your Sales Receipt or Click Here for a new form.   Our returns address is as follows:

Volleyball Market
15412 Electronic Ave.
HB, CA 92649

Please include your name, address and contact information. If we are unable to determine whom the item belongs to, it will be discarded after 30 days.


 How do I exchange a product?

VolleyballMarket.com will automatically issue a credit for all items returned. If you wish to exchange the product you received for a different product, we will gladly place a new order for the replacement product for you. You then have two options for exchanging: we can either charge the new order and ship out the replacement item immediately - we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives. If you choose this option, your card will be credited for the returned product and charged for the replacement product on the same day. If we have shipped you the correct item and you are returning it for exchange, you will be responsible for shipping charges. 

If we have shipped you the incorrect item, we will credit you for return shipping that you pay up to $7.00. For larger items that are more expensive to ship to us, the expenses over $7.00 will be issued in the form of a VolleyballMarket.com gift certificate.You must provide the shipping receipt for amounts over $7.00.


 I received the wrong product.

To report an incorrectly shipped order, please call immediately at 866-999-3004. Claims will only be handled if reported within 5 business days of receipt of your package.

The exchange process for incorrect items shipped is as follows: when you return the incorrect item to us, we will credit your card back the full purchase price that was paid for the originally ordered item. We will also set up a new order for the correct item to be shipped out.Since your card is credited back when the incorrect item is returned, we will have to charge your card for the reordered item. We can charge your card for the new order and ship out the correct item immediately; we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives.

If we have shipped you the incorrect item, we will cover the shipping costs on the reorder for the same shipping method that was originally ordered. For example, if you ordered 2-Day shipping on the original order, we will cover the costs of 2-Day shipping on your reorder.

We will gladly upgrade your shipping on the reorder to ensure that it makes it to you on a specific date if you are willing to pay the difference in shipping costs between the new shipping method and the original shipping method. If you have opened and used the incorrect item that was shipped to you, we may not be able to accept your return. If we do accept the return, a restocking fee to be determined upon our receipt of the product will apply.

When you return the incorrect item to us, we will credit you for return shipping that you pay up to $7.00. For larger items that are more expensive to ship to us, the expenses over $7.00 will be credited in the form of an VolleyballMarket.com gift certificate.


 I received someone else's order.

In the event that you receive someone else's order, please contact us at 866-999-3004.

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