FAQ

How do I exchange a product?

VolleyballMarket.com will automatically issue a credit for all items returned. If you wish to exchange the product you received for a different product, we will gladly place a new order for the replacement product for you. You then have two options for exchanging: we can either charge the new order and ship out the replacement item immediately - we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives. If you choose this option, your card will be credited for the returned product and charged for the replacement product on the same day. If we have shipped you the correct item and you are returning it for exchange, you will be responsible for shipping charges. 

If we have shipped you the incorrect item, we will credit you for return shipping that you pay up to $7.00. For larger items that are more expensive to ship to us, the expenses over $7.00 will be issued in the form of a VolleyballMarket.com gift certificate.You must provide the shipping receipt for amounts over $7.00.

I received the wrong product.

To report an incorrectly shipped order, please call immediately at 800-543-0060. Claims will only be handled if reported within 5 business days of receipt of your package.

The exchange process for incorrect items shipped is as follows: when you return the incorrect item to us, we will credit your card back the full purchase price that was paid for the originally ordered item. We will also set up a new order for the correct item to be shipped out.Since your card is credited back when the incorrect item is returned, we will have to charge your card for the reordered item. We can charge your card for the new order and ship out the correct item immediately; we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives.

If we have shipped you the incorrect item, we will cover the shipping costs on the reorder for the same shipping method that was originally ordered. For example, if you ordered 2-Day shipping on the original order, we will cover the costs of 2-Day shipping on your reorder.

We will gladly upgrade your shipping on the reorder to ensure that it makes it to you on a specific date if you are willing to pay the difference in shipping costs between the new shipping method and the original shipping method. If you have opened and used the incorrect item that was shipped to you, we may not be able to accept your return. If we do accept the return, a restocking fee to be determined upon our receipt of the product will apply.

When you return the incorrect item to us, we will credit you for return shipping that you pay up to $7.00. For larger items that are more expensive to ship to us, the expenses over $7.00 will be credited in the form of an VolleyballMarket.com credit.

I received someone else's order.

In the event that you receive someone else's order, please contact us at 800-543-0060.