What is the Volleyball Market return policy?
Can I return anything?
You may return most merchandise within 40 days of the original shipping date. Certain products may not be returned for any reason, including custom jerseys, undergarments, and any washed or worn apparel item. Clearance items are non-refundable and will be issued store credit in the form of an exchange or gift certificate. Clearance items must be postmarked within 10 days of the shipping date. All items not postmarked within their time frames will be subject to a 20% restocking fee.
My item is unopened and unused.
Merchandise must be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion.
Do not use the item's packaging as the shipping box; any item returned with damaged packaging or markings on the item's box would be subject to additional restocking fees at our discretion.
What about open or used items?
Open or used products returned to VolleyballMarket.com will be subject to a restocking fee to be determined upon receipt us. This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear will be subject to a 7-80% restocking fee. Use is defined as any attempts to wear, wash, or use.
Are my shipping fees refunded?
The original shipping and handling charges are not refundable. If you are wishing to exchange your order, additional shipping charges will be incurred. A credit will be issued as soon as we receive and process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. Special offers will be subject to reduction by a return/exchange or cancellation.
How do I return my product?
If you need to return something to us, simply follow the directions on the back of your Sales Receipt. Our returns address is as follows:
Please include your order number, name, address and contact information. If we are unable to determine whom the item belongs to, it will be discarded after 30 days.